Contact DPperfumumUK
Frequently Asked Questions
Before Contacting Us
Before sending us an email, please check the frequently asked questions below. You may find the answer to your question faster here.
If you still need help, please use our Contact Form or email us directly at:
Please include your:
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Full Name
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Order Number, if you have one
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Question or information about your case
Do You Offer International Shipping?
At the moment, D&P Perfumes UK sells and ships mainly within the United Kingdom only.
We are working on expanding our online delivery options in the future and we may offer shipping to selected European countries later on.
For now, our main focus is providing a reliable service to customers in the UK.
How Long Will It Take To Receive My Order?
Our usual processing and delivery time is:
2–5 working days
In some cases, delivery may take up to:
10 working days
This can depend on:
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current stock availability
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order volume
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courier delays
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busy periods
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bank holidays
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seasonal demand
We always aim to process and ship orders as quickly as possible.
During very busy periods, such as Christmas or promotional campaigns, please allow extra time for your order to arrive.
Can I Change Or Cancel My Order?
We begin processing orders as soon as they are placed, so we cannot always guarantee changes or cancellations after an order has been confirmed.
If you need to change or cancel your order, please contact us as soon as possible at:
Please include your Full Name and Order Number.
We may be able to cancel or amend your order if it has not yet been processed, packed, or dispatched.
Once an order has already been processed or dispatched, we may no longer be able to cancel or change it.
Where Is My Order?
If your order is taking longer than expected, please contact us at:
Please include:
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Full Name
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Order Number
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Email address used at checkout
We will check your order and provide an update as soon as possible.
I Ordered More Than One Item But Only Received One. What Should I Do?
In some cases, items from the same order may be dispatched separately.
This can happen due to stock availability, packaging requirements, or the way certain items are prepared for delivery.
If you receive one item before the rest of your order, please allow a little extra time for the remaining item or items to arrive.
If you are concerned, please contact us at:
Include your Full Name and Order Number so we can check your order.
Can I Get Tracking Information?
Yes. Once your order has been processed and dispatched, you should receive a shipping confirmation email with your tracking details, if tracking is available for your order.
If you have not received tracking information within the expected processing time, please contact us at:
Please include your Full Name and Order Number.
Also check your Spam, Junk, and Promotions folders in case the email was filtered by mistake.
What Is Your Return Policy?
If you would like to request a return, please contact us within 14 days of receiving your order.
To be eligible for a return, the item must be:
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unused
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unopened
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in its original packaging
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in the same condition as received
For hygiene and safety reasons, opened or used fragrance products cannot usually be returned unless the item is faulty, damaged, or not as described.
Before sending any item back, please contact us first at:
Please include:
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Full Name
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Order Number
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Reason for return
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Photos if the product is damaged or incorrect
Once your return request is approved, we will provide further instructions.
Customers are responsible for return postage unless the item is faulty, damaged, or incorrect.
This does not affect your statutory rights.
What Should I Do If I Receive A Damaged Or Incorrect Item?
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include:
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Full Name
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Order Number
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A clear photo of the item
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A clear photo of the packaging
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A short explanation of the issue
We will review your case and help you with the next steps.
What If I Haven’t Received A Confirmation Email?
After placing an order, you should normally receive an order confirmation email shortly after checkout.
If you have not received it, please check:
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Spam folder
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Junk folder
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Promotions folder
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The email address used at checkout
If you still cannot find your confirmation email, please contact us at:
Include your Full Name and any details that can help us locate your order.
What Should I Do If I Receive An Error Message When Placing An Order?
Please check that all details have been entered correctly, including:
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Full Name
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Email address
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Delivery address
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Phone number
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Payment details
If your card payment is declined, please check your card details or contact your bank.
If the issue continues, please contact us at:
We will do our best to help.
Is It Safe To Shop With D&P Perfumes UK?
Yes. We use secure payment providers to process payments safely.
We do not store your full card details.
Your payment information is handled securely through trusted third-party payment systems.
The only information we receive is the information needed to process your order, such as your name, email address, delivery address, and order details.
What Payment Methods Do You Accept?
We currently accept major payment methods available through our checkout, including debit cards and credit cards.
Available payment methods may vary depending on the checkout options shown at the time of purchase.
Do You Have A Physical Store I Can Visit?
At the moment, D&P Perfumes UK operates online only.
We do not currently have a physical store.
In the future, we may consider opening a physical location in London, United Kingdom, but for now all orders are placed online.
Can I Place An Order Without Registering?
Yes. You can place an order through our website without creating an account, as long as all required checkout details are completed correctly.
What Happens During Busy Periods?
During busy periods, such as Christmas, sales campaigns, product launches, or high-demand periods, processing and delivery may take slightly longer than usual.
Our usual delivery aim is 2–5 working days, but in some cases orders may take up to 10 working days, depending on stock availability, courier delays, and order volume.
We always do our best to process orders as quickly as possible.
Do I Have To Pay Customs Or Import Taxes?
At the moment, we mainly sell and ship within the United Kingdom.
If we offer international shipping in the future, customers outside the UK may be responsible for any customs duties, import taxes, or local charges required by their country.
Any future international shipping information will be clearly explained before checkout where applicable.
Still Need Help?
If you have not found the answer to your question, please contact us using our Contact Form or email us directly at:
Please include your Full Name, Order Number if available, and a clear explanation of your question.